Sandra · performance dashboard
Helpshift performance for Sandra. Tiles compare the latest complete day with the same weekday one week earlier; sparklines cover the last 30 days.
Daily metric trends
Total Issues Resolved
63
▲ 40.0% vs 7 days earlier
Total New Issues Received
62
▲ 37.8% vs 7 days earlier
Customer Satisfaction (CSAT)
4.64
▲ 12.1% vs 7 days earlier
Time to First Response
—
7 days earlier: 4d 6h 49m 32s
First Contact Resolution
0.00%
▼ 100.0% vs 7 days earlier
Waiting on Agent
Sandra · open issues waiting for an agent action · age in minutes since last update
| Id | Age (min) | Queue | Updated At | Last Resolved At | Tag 1 |
|---|---|---|---|---|---|
| 384932 | 223,557 | Arcade V2 | 2026-05-05 14:30:51 | 2026-05-05 14:28:41 | arcade |
| 461765 | 1,318 | Arcade V2 | 2026-10-06 22:29:24 | — | ai_agent_assist |
Hourly New Issues
Sandra · last 3 days, UTC
Hourly Issues Resolved
Sandra · last 3 days, UTC
Monthly metric trends
Last six months, current month to date.
Average Resolved Tickets Per Day
Sandra · resolutions divided by days with at least one resolution
Monthly Avg CSAT
Sandra · average customer rating, by month resolved
Monthly FCR
Sandra · issues resolved at their first response, by month of first response · last 90 days
Avg of TTTR (minutes) by Month
Sandra · minutes from creation to resolution, by month resolved
Monthly Average TTFR
Sandra · minutes from creation to resolution for issues resolved in the last 90 days, by month created (labelled TTFR in Sigma)
Underlying Calculations
Sandra · by month resolved
| Month | Avg TTTR (min) | Resolutions | Days worked | Per day | Avg feedback rating | Ratings |
|---|---|---|---|---|---|---|
| 2026-10 | 3,277.92 | 183 | 4 | 45.75 | 4.46 | 37 |
| 2026-09 | 8,558.63 | 1,059 | 20 | 52.95 | 4.30 | 181 |
| 2026-08 | 7,191.32 | 2,138 | 21 | 101.81 | 4.24 | 263 |
| 2026-07 | 9,369.97 | 2,130 | 24 | 88.75 | 3.86 | 277 |
| 2026-06 | 8,848.21 | 1,557 | 25 | 62.28 | 4.32 | 366 |
| 2026-05 | 3,231.51 | 646 | 20 | 32.30 | 4.30 | 159 |
TTFR
Sandra · issues resolved in the last 90 days, by month created
| Month | Sum of TTTR (min) | Count of Id | TTFR |
|---|---|---|---|
| 2026-10 | 328,011 | 143 | 2,293.78 |
| 2026-09 | 3,529,060 | 758 | 4,655.75 |
| 2026-08 | 12,318,755 | 2,140 | 5,756.43 |
| 2026-07 | 23,083,876 | 2,053 | 11,243.97 |
| 2026-06 | 1,996,149 | 82 | 24,343.28 |
About these numbers
The five daily tiles read Helpshift's agent analytics and the monthly and hourly charts read its per-issue analytics, the same sources the Sigma report used. The Waiting on Agent table is a count of the state at generation time. Recent months can sit slightly above a Sigma export taken earlier because issues keep being resolved. "Monthly Average TTFR" and the "TTFR" table are kept as Sigma built them: minutes from creation to resolution, not first response.