Maria · performance dashboard
Helpshift performance for Maria. Tiles compare the latest complete day with the same weekday one week earlier; sparklines cover the last 30 days.
Daily metric trends
Total Issues Resolved
66
▼ 42.6% vs 7 days earlier
Total New Issues Received
112
▼ 17.6% vs 7 days earlier
Customer Satisfaction (CSAT)
4.67
▲ 3.1% vs 7 days earlier
Time to First Response
—
7 days earlier: 2d 19h 55m 55s
First Contact Resolution
0.00%
▼ 100.0% vs 7 days earlier
Waiting on Agent
Maria · open issues waiting for an agent action · age in minutes since last update
| Id | Age (min) | Queue | Updated At | Last Resolved At | Tag 1 |
|---|---|---|---|---|---|
| 461866 | 1,091 | Default | 2026-10-07 02:16:44 | — | ai_agent_assist |
| 460869 | 1,027 | Default | 2026-10-07 03:20:49 | — | ai_agent_assist |
| 461973 | 1,026 | Phone Number | 2026-10-07 03:21:46 | — | ai_agent_assist |
| 461067 | 990 | Rent Redemption | 2026-10-07 03:57:38 | 2026-10-06 23:28:50 | ai_agent_assist |
| 460007 | 982 | Warning Message | 2026-10-07 04:05:26 | — | ai_agent_assist |
| 459965 | 977 | General Issues | 2026-10-07 04:10:26 | — | ai_agent_assist |
| 460646 | 841 | Default | 2026-10-07 06:26:44 | — | login_streak_reset |
| 459785 | 650 | Default | 2026-10-07 09:37:29 | — | ai_agent_assist |
| 461079 | 599 | Arcade V2 | 2026-10-07 10:28:34 | — | ai_agent_assist |
Hourly New Issues
Maria · last 3 days, UTC
Hourly Issues Resolved
Maria · last 3 days, UTC
Monthly metric trends
Last six months, current month to date.
Average Resolved Tickets Per Day
Maria · resolutions divided by days with at least one resolution
Monthly Avg CSAT
Maria · average customer rating, by month resolved
Monthly FCR
Maria · issues resolved at their first response, by month of first response · last 90 days
Avg of TTTR (minutes) by Month
Maria · minutes from creation to resolution, by month resolved
Monthly Average TTFR
Maria · minutes from creation to resolution for issues resolved in the last 90 days, by month created (labelled TTFR in Sigma)
Underlying Calculations
Maria · by month resolved
| Month | Avg TTTR (min) | Resolutions | Days worked | Per day | Avg feedback rating | Ratings |
|---|---|---|---|---|---|---|
| 2026-10 | 2,702.56 | 437 | 5 | 87.40 | 4.32 | 90 |
| 2026-09 | 9,813.30 | 2,310 | 22 | 105.00 | 3.94 | 322 |
| 2026-08 | 9,680.22 | 2,445 | 23 | 106.30 | 4.20 | 371 |
| 2026-07 | 10,535.03 | 1,704 | 18 | 94.67 | 4.17 | 347 |
TTFR
Maria · issues resolved in the last 90 days, by month created
| Month | Sum of TTTR (min) | Count of Id | TTFR |
|---|---|---|---|
| 2026-10 | 857,275 | 378 | 2,267.92 |
| 2026-09 | 13,264,937 | 1,877 | 7,067.09 |
| 2026-08 | 21,044,108 | 2,427 | 8,670.83 |
| 2026-07 | 29,105,404 | 2,153 | 13,518.53 |
| 2026-06 | 1,109,788 | 49 | 22,648.74 |
About these numbers
The five daily tiles read Helpshift's agent analytics and the monthly and hourly charts read its per-issue analytics, the same sources the Sigma report used. The Waiting on Agent table is a count of the state at generation time. Recent months can sit slightly above a Sigma export taken earlier because issues keep being resolved. "Monthly Average TTFR" and the "TTFR" table are kept as Sigma built them: minutes from creation to resolution, not first response.