Stephanie · performance dashboard
Helpshift performance for Stephanie. Tiles compare the latest complete day with the same weekday one week earlier; sparklines cover the last 30 days.
Daily metric trends
Total Issues Resolved
1
— vs 7 days earlier
Total New Issues Received
2
▼ 50.0% vs 7 days earlier
Customer Satisfaction (CSAT)
—
— vs 7 days earlier
Time to First Response
3d 22h 24m 7s
7 days earlier: —
First Contact Resolution
0.00%
— vs 7 days earlier
Waiting on Agent
Stephanie · open issues waiting for an agent action · age in minutes since last update
| Id | Age (min) | Queue | Updated At | Last Resolved At | Tag 1 |
|---|---|---|---|---|---|
| 461938 | 797 | Warning Message | 2026-10-08 04:00:40 | — | ai_agent_assist |
Hourly New Issues
Stephanie · last 3 days, UTC
Hourly Issues Resolved
Stephanie · last 3 days, UTC
Monthly metric trends
Last six months, current month to date.
Average Resolved Tickets Per Day
Stephanie · resolutions divided by days with at least one resolution
Monthly Avg CSAT
Stephanie · average customer rating, by month resolved
Monthly FCR
Stephanie · issues resolved at their first response, by month of first response · last 90 days
Avg of TTTR (minutes) by Month
Stephanie · minutes from creation to resolution, by month resolved
Monthly Average TTFR
Stephanie · minutes from creation to resolution for issues resolved in the last 90 days, by month created (labelled TTFR in Sigma)
Underlying Calculations
Stephanie · by month resolved
| Month | Avg TTTR (min) | Resolutions | Days worked | Per day | Avg feedback rating | Ratings |
|---|---|---|---|---|---|---|
| 2026-10 | 7,370.96 | 9 | 2 | 4.50 | — | 0 |
| 2026-09 | 17,772.90 | 393 | 16 | 24.56 | 3.63 | 46 |
| 2026-08 | 18,030.93 | 556 | 20 | 27.80 | 4.00 | 51 |
| 2026-07 | 13,523.90 | 1,798 | 24 | 74.92 | 4.06 | 121 |
| 2026-06 | 9,566.05 | 1,969 | 27 | 72.93 | 4.43 | 348 |
| 2026-05 | 4,569.63 | 425 | 15 | 28.33 | 4.55 | 55 |
TTFR
Stephanie · issues resolved in the last 90 days, by month created
| Month | Sum of TTTR (min) | Count of Id | TTFR |
|---|---|---|---|
| 2026-10 | 5,764 | 3 | 1,921.43 |
| 2026-09 | 2,889,779 | 253 | 11,422.05 |
| 2026-08 | 5,820,292 | 324 | 17,963.86 |
| 2026-07 | 14,885,008 | 866 | 17,188.23 |
| 2026-06 | 1,646,746 | 72 | 22,871.47 |
About these numbers
The five daily tiles read Helpshift's agent analytics and the monthly and hourly charts read its per-issue analytics, the same sources the Sigma report used. The Waiting on Agent table is a count of the state at generation time. Recent months can sit slightly above a Sigma export taken earlier because issues keep being resolved. "Monthly Average TTFR" and the "TTFR" table are kept as Sigma built them: minutes from creation to resolution, not first response.