Michael · performance dashboard
Helpshift performance for Michael. Tiles compare the latest complete day with the same weekday one week earlier; sparklines cover the last 30 days.
Daily metric trends
Total Issues Resolved
0
— vs 7 days earlier
Total New Issues Received
0
— vs 7 days earlier
Customer Satisfaction (CSAT)
5.00
▲ 17.6% vs 7 days earlier
Time to First Response
—
7 days earlier: —
First Contact Resolution
—
— vs 7 days earlier
Waiting on Agent
Michael · open issues waiting for an agent action · age in minutes since last update
| Id | Age (min) | Queue | Updated At | Last Resolved At | Tag 1 |
|---|
No rows.
Hourly New Issues
Michael · last 3 days, UTC
Hourly Issues Resolved
Michael · last 3 days, UTC
Monthly metric trends
Last six months, current month to date.
Average Resolved Tickets Per Day
Michael · resolutions divided by days with at least one resolution
Monthly Avg CSAT
Michael · average customer rating, by month resolved
Monthly FCR
Michael · issues resolved at their first response, by month of first response · last 90 days
Avg of TTTR (minutes) by Month
Michael · minutes from creation to resolution, by month resolved
Monthly Average TTFR
Michael · minutes from creation to resolution for issues resolved in the last 90 days, by month created (labelled TTFR in Sigma)
Underlying Calculations
Michael · by month resolved
| Month | Avg TTTR (min) | Resolutions | Days worked | Per day | Avg feedback rating | Ratings |
|---|---|---|---|---|---|---|
| 2026-10 | 788.95 | 215 | 3 | 71.67 | 4.98 | 59 |
| 2026-09 | 346.63 | 833 | 16 | 52.06 | 4.89 | 260 |
| 2026-08 | 1,525.69 | 827 | 17 | 48.65 | 4.94 | 257 |
| 2026-07 | 6,863.84 | 697 | 15 | 46.47 | 4.81 | 173 |
| 2026-06 | 7,795.56 | 525 | 12 | 43.75 | 4.52 | 112 |
| 2026-05 | 2,069.46 | 159 | 5 | 31.80 | 4.86 | 37 |
TTFR
Michael · issues resolved in the last 90 days, by month created
| Month | Sum of TTTR (min) | Count of Id | TTFR |
|---|---|---|---|
| 2026-10 | 169,623 | 215 | 788.95 |
| 2026-09 | 288,741 | 833 | 346.63 |
| 2026-08 | 1,037,160 | 767 | 1,352.23 |
| 2026-07 | 4,359,075 | 629 | 6,930.17 |
| 2026-06 | 69,609 | 1 | 69,609.42 |
About these numbers
The five daily tiles read Helpshift's agent analytics and the monthly and hourly charts read its per-issue analytics, the same sources the Sigma report used. The Waiting on Agent table is a count of the state at generation time. Recent months can sit slightly above a Sigma export taken earlier because issues keep being resolved. "Monthly Average TTFR" and the "TTFR" table are kept as Sigma built them: minutes from creation to resolution, not first response.